DigitalGenius, the AI Platform for Customer Service, today announced the introduction of breakthrough functionality called Conversational Process Automation (CPA). It enables complete resolution of customer support cases, from an incoming customer query all the way through its resolution in a company's back-end systems. This powerful technology supports both the AutoPilot and CoPilot modes of the DigitalGenius AI Platform. With AutoPilot, repetitive customer queries such as refun…

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